Privacy Policy
Textmerce provides social-service ordering and business messaging software. This policy explains how information submitted to Textmerce or generated through use of its services may be handled.
Information we may collect
We may receive business contact information, account information, store or website information, campaign inputs, support messages, phone numbers submitted for optional SMS updates, consent records, and technical data needed to provide and secure the service.
Optional Google accounts
When Google sign-in is available and you choose it, we receive your Google account identifier, name and verified-email assertion. We use these with your preferred language to maintain your customer account and show your own linked orders. We request only basic sign-in scopes, not access to Gmail, contacts or Drive. Google access, refresh and ID tokens are not retained by Textmerce. Google processes authentication under its own policies. Browsing and guest checkout do not require Google sign-in.
Account sessions and browser storage
Essential secure cookies bind the sign-in request and maintain your account session. The sign-in request expires after ten minutes and the account session lasts up to seven days. Our database stores a hash of the session credential, not the raw credential. Expired records are cleaned up during subsequent sign-in activity. Signing out revokes the account session. Your browser also stores your language preference and, in session storage, access information for a guest order so you can return to its checkout.
Optional Telegram account linking
If you choose to link Telegram, we record its numeric user identifier and displayed name or username. Linking helps associate the two identities with your customer account. You may unlink it from your account page. Signing in or linking an identity does not subscribe you to promotional messages.
How we use information
Information may be used to operate Textmerce, provide requested services, personalize campaign workflows, communicate with users, prevent abuse, troubleshoot issues, and improve reliability.
SMS messaging and consent
Textmerce offers an optional SMS program for customer support and account or service-related notifications. A user opts in only by actively selecting the unchecked consent box on our SMS consent form and submitting the form. Consent is not a condition of purchase.
We keep a record of the phone number, country, timezone, consent timestamp, consent language version, and the public source, terms, and privacy URLs associated with that opt-in. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help.
Textmerce does not sell SMS consent to third parties and does not use purchased contact lists for this program. Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes.
Customer messaging responsibility
Business customers using Textmerce messaging workflows are responsible for obtaining and maintaining any consent required before sending SMS, MMS, or other regulated communications to their own audiences and for honoring applicable opt-out requirements.
Business outreach
Textmerce may contact relevant business representatives about its services. We maintain suppression and opt-out processes and do not intentionally continue promotional outreach after a valid request to stop.
Service providers
We may use infrastructure, communication, verification, and AI service providers to operate the product. Information shared with providers is limited to what is reasonably needed for the relevant function. Account and consent records are stored using Supabase-hosted database infrastructure; the application is hosted on Railway.
Retention and security
We retain information only as reasonably necessary for service operation, legal obligations, security, and legitimate business records. We use reasonable technical and organizational safeguards, but no online system can guarantee absolute security.
Your choices
You may request access, correction, deletion, or cessation of promotional contact where applicable. SMS consent can be withdrawn at any time by replying STOP. Other requests can be sent to anass@textmerce.com.
Changes
We may update this policy as Textmerce evolves. The effective date above will be updated when material changes are published.
Contact
Questions about this policy can be sent to anass@textmerce.com.